Privacy policy

Last Updated: August 2026

At NEXU-SOLUTION, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or contact us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you use our website or place an order, we may collect information necessary to provide our services, including:

  • Full name
  • Billing and delivery address
  • Email address
  • Phone number
  • Order and purchase details
  • Payment and transaction information
  • Information you provide when contacting our customer support team

We only request information that is reasonably necessary to process orders, provide customer service, deliver products, and operate our website.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange delivery of purchased products
  • Process payments and refunds
  • Provide customer support
  • Respond to enquiries and requests
  • Manage returns and exchanges
  • Maintain and improve our website and services
  • Prevent fraud, misuse, or unauthorised activity
  • Comply with applicable legal and regulatory requirements

We do not use customer information for purposes unrelated to the operation of our business without an appropriate legal basis or, where required, your consent.

3. Payment Information

Payments may be processed through secure third-party payment providers.

NEXU-SOLUTION does not intentionally store complete payment card details such as full card numbers or security codes on our own website servers. Payment information is handled through the applicable secure payment-processing systems.

4. Sharing of Information

We may share necessary information with trusted service providers when required to operate our business, such as:

  • Payment processing providers
  • Delivery and shipping providers
  • Website and e-commerce service providers
  • Technical and security service providers
  • Professional or legal advisers where necessary

We only share information where reasonably necessary for the relevant service or legal obligation.

We do not sell or rent customers' personal information to third parties.

5. Order and Delivery Information

When you place an order, certain information must be shared with the relevant service providers so that your purchase can be processed and delivered.

This may include your name, delivery address, contact information, order details, and other information necessary to fulfil the order.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember certain preferences
  • Understand website usage
  • Improve website performance and customer experience
  • Support relevant website analytics

You may be able to control or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.

7. Website Analytics and Third-Party Services

We may use third-party services to help us understand website performance, improve our services, and provide a better shopping experience.

These providers may process limited information in accordance with their own privacy policies and applicable data protection requirements.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Our website uses appropriate security measures, including secure connections where applicable.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, legal, tax, fraud prevention, and other legitimate business requirements.

When information is no longer required, it may be securely deleted or anonymised where appropriate.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request restriction of certain processing
  • Object to certain uses of your information
  • Request a copy of your information where applicable
  • Withdraw consent where processing is based on consent

To exercise an applicable privacy right, please contact us using the contact details provided on our website.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

12. External Links

Our website may contain links to third-party websites or services.

NEXU-SOLUTION is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with the revised Last Updated date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact NEXU-SOLUTION through the contact information provided on our website.

NEXU-SOLUTION LTD
United Kingdom

Email: Use the official business email displayed on your website's Contact page.