Shipping policy

Last Updated: August 2026

At NEXU-SOLUTION, we aim to make the delivery process simple, clear, and reliable. This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered.

Shipping Information at a Glance

Important: Delivery estimates are not guaranteed dates. Actual delivery may vary depending on the destination, carrier, weekends, public holidays, weather, or circumstances outside our reasonable control.

1. Shipping Destination

NEXU-SOLUTION currently offers shipping to customers within the United Kingdom.

2. Free Shipping

Standard shipping is free for eligible orders delivered within the United Kingdom.

Customers will not be charged a standard shipping fee for eligible UK orders.

Any applicable shipping option or delivery information will be clearly shown during checkout before the order is completed.

3. Order Cut-off Time

Orders placed before 5:00 PM (London Time), Monday to Friday

4. Order Processing Time

Orders are normally processed within 1–3 business days after successful payment and order confirmation.

Processing includes order verification, preparation, packing, and handover to the relevant delivery service.

5. Transit Time

After an order has been handed over to the delivery carrier, standard transit time is estimated at approximately 5-7 business days within the United Kingdom.

6. Estimated Delivery Time

The estimated total delivery time is approximately 6-10 business days, consisting of:

Processing: 1–3 business days
Transit: 5-7 business days

These are estimates rather than guaranteed delivery dates.

7. Delivery Partners

Orders may be fulfilled and delivered through an appropriate third-party shipping or fulfilment partner.

The delivery carrier may vary depending on the order, destination, product, availability, and fulfilment arrangements.

Where tracking is available, the relevant tracking information will be provided to the customer.

8. Order Tracking

When tracking is available, customers will receive tracking information through the contact information provided with their order.

Tracking information may take some time to become active after the parcel has been handed to the carrier. TRACK HERE

9. Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your:

• Full name
• House/building number
• Street address
• City/town
• Postcode
• Contact information

If an incorrect address is provided and the order has not yet been dispatched, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

10. Incorrect or Incomplete Shipping Information

If an order cannot be delivered because of an incorrect, incomplete, or invalid address provided by the customer, additional delivery charges or re-delivery arrangements may apply where permitted.

Customers should contact us as soon as possible if they notice an error in their shipping information.

11. Delayed or Lost Deliveries

Although we work with delivery partners to provide reliable delivery, delays can occasionally occur.

If a parcel appears to be delayed or lost, please contact us with your order number and tracking information where available. We will work with the relevant delivery or fulfilment partner to investigate the issue.

12. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and product.

We will review the situation and provide an appropriate resolution in accordance with our Refund & Return Policy.

13. Returns and Refunds

Eligible products may be returned within 30 days of delivery, subject to the conditions in our Refund & Return Policy.

For unwanted or change-of-mind returns, the customer is responsible for return shipping costs.

For products that arrive defective, damaged, incorrect, or materially different from what was ordered, NEXU-SOLUTION will cover the applicable return shipping cost where the issue is confirmed to be our responsibility.

Approved refunds are normally processed to the original payment method within 5–10 business days after approval.

14. Delivery Issues

If you have not received your order within the expected delivery timeframe, please contact us with:

• Order number
• Customer name
• Delivery address
• Tracking number, if available
• Relevant delivery information

We will review the available information and assist with the delivery enquiry.

15. Changes to This Shipping Policy

We may update this Shipping Policy when necessary to reflect changes to our shipping arrangements, delivery services, fulfilment process, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

16. Contact Information

Our Business Information

🏢 Legal Entity: Nexusolution-LTD
📋 Registration Number: 17274739
📍 Business Address: Office 18997, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom
📞 Phone: +44 7882743440
✉️ Email: support@nexu-solution.com
🕘 Business Hours: Monday–Friday, 9:00 AM–5:00 PM (London Time)