Shipping policy
Thank you for shopping with Nexusolution. We are committed to providing a reliable, transparent, and efficient shipping experience. Please review our Shipping Policy before placing your order.
Shipping Coverage
At this time, Nexusolution ships only to locations where our delivery partners currently provide service. We are not offering international shipping at this time.
Free Shipping
We are pleased to offer Free Standard Shipping on all eligible orders. No additional shipping charges will be applied during checkout unless otherwise stated.
Order Cut-Off Time
Orders placed before 5:00 PM (London Time), Monday through Friday, will be reviewed for processing on the same business day.
Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.
Order Processing Time
After your payment has been successfully confirmed, your order will be carefully prepared and processed within 1–3 business days.
Processing includes:
- Order verification
- Payment confirmation
- Product preparation
- Packaging
- Dispatch to the shipping carrier
Processing times may be slightly longer during peak seasons, promotional campaigns, or public holidays.
Order Transit Time
Once your order has been dispatched, the estimated shipping transit time is 5–7 business days.
Delivery times may vary depending on your delivery location and the courier's operating schedule.
Estimated Total Delivery Time
The estimated total delivery time is 6–10 business days, including:
- Order Processing: 1–3 Business Days
- Shipping Transit: 5–7 Business Days
Please note that these are estimated delivery timeframes and are not guaranteed.
Delivery Partners
To ensure safe and reliable delivery, we work with trusted courier services, including:
- Royal Mail
- DPD
- Evri
The courier selected for your order may vary depending on your delivery location and service availability.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).
You can also track your shipment using the Track Your Order page on our website.
Shipping Address
Please ensure that your shipping address, contact information, and postcode are complete and accurate before placing your order.
Nexusolution is not responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete information provided during checkout.
Delivery Delays
Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- High shipping volumes
- Courier operational delays
- Unexpected transportation disruptions
We appreciate your patience should any unforeseen delays occur.
Lost or Damaged Shipments
If your order is lost during transit or arrives damaged, please contact our customer support team as soon as possible.
We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible.
Business Days
Business days are Monday through Friday, excluding weekends and official public holidays.
Returns & Refunds
For information regarding returns, exchanges, and refunds, please refer to our Refund & Return Policy.
Contact Information
Trading Name: Nexusolution
Legal Entity: Nexusolution-LTD
Registration Number: 17274739
Business Address:
Office 18997, 182-184 High Street North,
East Ham, London, E6 2JA,
United Kingdom
Phone: +44 7882743440
Email: support@nexu-solution.com
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (London Time)