Refund policy
Last Updated: August 2026
At NEXU-SOLUTION, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process for eligible products.
Return Policy at a Glance
| Policy | NEXU-SOLUTION Policy |
|---|---|
| Returns | Yes — defective & non-defective products |
| Exchanges | Yes |
| Return Window | 30 days from delivery |
| Product Condition | New and unused products |
| Return Method | By post |
| Unwanted Return Shipping | Customer responsibility |
| Defective / Wrong Item | NEXU-SOLUTION covers return shipping cost |
| Refund | Original payment method |
| Refund Processing | 5–10 business days after approval |
| Restocking Fee | No fee |
Returns
We accept returns within 30 days of delivery for eligible defective and non-defective products. To qualify for a return, the product must be new, unused, undamaged and in its original packaging with any original tags or accessories included.
Exchanges
We accept exchanges for eligible products. Exchange requests must be made within the 30-day return window and the returned item must meet our product-condition requirements.
Return Method
All approved returns must be sent by post following the return instructions provided by our customer support team.
For unwanted or non-defective returns, the customer is responsible for the return shipping cost.
If an item arrives defective, damaged, incorrect, or different from the product ordered, NEXU-SOLUTION will cover the applicable return shipping cost.
Refunds
Once we receive and inspect the returned product, we will confirm whether the return meets the requirements of this policy.
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are normally processed within 5–10 business days after approval. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Restocking Fee
NEXU-SOLUTION does not charge a restocking fee for eligible returns.
Defective, Damaged or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible with your order number and clear photographs showing the issue.
After reviewing the information, we may arrange a replacement, exchange, or refund as appropriate. Where the issue is confirmed to be our responsibility, NEXU-SOLUTION will cover the applicable return shipping cost.
Products That May Not Qualify for Return
A return may not be accepted if the product has been used, damaged through customer handling, altered, is missing its original packaging or accessories, or is otherwise not in its original condition.
How to Request a Return
To request a return or exchange, contact us using the contact details provided on our website. Please include:
- Your order number
- Product name
- Reason for the return
- Photos of the product, where applicable
Our team will review your request and provide the appropriate return instructions.
Contact Us
🏢 Legal Entity: Nexusolution-LTD
📋 Registration Number: 17274739
📍 Business Address: Office 18997, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom
📞 Phone: +44 7882743440
✉️ Email: support@nexu-solution.com
🕘 Business Hours: Monday–Friday, 9:00 AM–5:00 PM (London Time)